- If you've recently changed your JumpCloud password, you'll need to re-authenticate with your new credentials. (remember username is firstnamelastname)

- If you&apos;ve recently changed your JumpCloud password, you&apos;ll need to re-authenticate with your new credentials. (remember username is&#xA0;firstnamelastname)

PB wifi is not connecting

- Remember to connect to the PB network. Printing won't work if you're on PB-G.

- Remember to connect to the PB&#xA0;network. Printing won&apos;t work if you&apos;re on PB-G.

Printing

Contact us or if you wait 15 minutes your account will unlock automatically

<img src="https://attachments.gorgias.help/MNVgn6mQrO61j8BO/hc/JEmYL2nKoy7oMgQ3/2024082117-be78232d-7a3f-4459-9c9b-67ebe7a2f502-screenshot%202024-08-21%20at%201.23.46%E2%80%AFpm.png" style="width: 692px;" class="fr-fic fr-dib">Good news, you can try again in 15 min because account unlocks within 15 minutes of being locked.Your account can be locked for the following reasons:<ul><li style="font-family: Inter;">Failed login attempts.</li><li style="font-family: Inter;">Expired password.</li><li style="font-family: Inter;">Expired Multi-factor Authentication (MFA) enrollment period.</li></ul>Your IT administrator will need to unlock your account for you. After it&#x2019;s unlocked, you may need to take action, such as <a href="https://jumpcloud.com/support/change-your-user-portal-password" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">reset your password</a> or <a href="https://jumpcloud.com/support/set-up-authenticator-app-for-user-account" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">set up MFA</a> for your account<a href="https://jumpcloud.com/support">The Jumpcloud Help Center</a>

Jump Cloud account is locked

You can email us directly at pbsupport@psychobunny.com

Give us a call: 
7 days a week: 8:00 AM - 2:00 AM

Psycho Bunny Support

Helpful guides and solutions for common technical issues and errors.

Troubleshooting